The Right of Withdrawal consists in the possibility for the consumer to withdraw, within ten working days, from any purchase made remotely and receive a full refund of the expense incurred for the purchase without any penalty, just as provided for in Legislative Decree 185 of the 22/05/99 which obviously also includes purchases made via the Internet. The only non-reimbursed expenses will be the shipping costs, which remain excluded from the discipline referred to in the decree law 185/99.
In order to exercise the right of withdrawal, it is necessary to send a registered letter with return receipt. in which the will to return the goods is expressed. The right of withdrawal can be exercised by the natural person who made the purchase. Legal entities DO NOT enjoy the benefit of exercising the right of withdrawal.
The right of withdrawal is lost if the returned product is not intact, i.e.:
1. Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product for reasons other than transport.
After making the purchase, if you want to exercise the right of withdrawal, you need to proceed in the following way:
Within 10 days of receiving the goods, send a registered letter with acknowledgment of receipt to:
Terre Di Puglia di Nicola Visaggio, via Barletta 198/e, 76123 – Andria (BT) – italy
1. Advance the communication via e-mail to nv@terredipuglia.it or by telephone by contacting the number +39 327.3466021
2. The operator who receives the call or e-mail will make an appointment to collect the package which MUST contain all the elements as per the previous list mentioned above.
3.Terre di Puglia, after verifying the integrity of all the components of the product and the related accompanying elements, will proceed with the refund of the amount paid, EXCEPT for the shipping costs, the refund will be made within 15 days of the above checks.
